Lab Centers of America
Privacy Policy
Last Updated: Sept. 09, 2025
Lab Centers of America (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, scheduling tools, and communications platforms (including phone, email, and text messaging).
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, date of birth, phone number, email, address, government ID, insurance details.
Health Information: Medical history, test requests, laboratory results, and other information needed for services.
Payment Information: Credit/debit card details, billing address, insurance billing information.
Technical Information: IP address, device type, browser type, and usage data from our website or scheduling systems.
2. How We Use Your Information
We use your information to:
Provide and manage laboratory services and testing.
Schedule and confirm appointments.
Deliver test results securely.
Communicate with you about services, billing, or follow-up.
Send appointment reminders, directions, or service updates via SMS/email (with your consent).
Improve our services, website, and patient experience.
Comply with legal, regulatory, and healthcare requirements.
3. Sharing of Information
We do not sell your personal information. We may share information only in the following situations:
With authorized laboratories and healthcare providers to complete your test.
With insurance companies or employers, if testing is requested through them.
With third-party vendors (e.g., scheduling software, secure messaging providers) who assist us in service delivery, under confidentiality agreements.
When required by law, court order, or public health authorities.
4. Data Security
We use administrative, technical, and physical safeguards to protect your information.
Access to health information is restricted to authorized staff only.
Digital forms and communications are transmitted using encrypted systems when available.
5. Your Rights
Depending on applicable law, you may have the right to:
Access, update, or correct your personal information.
Request a copy of your records.
Withdraw consent for marketing communications (reply STOP for SMS or unsubscribe from email).
Request deletion of your information, subject to legal retention requirements.
6. Communications & Consent
By providing your phone number or email, you agree to receive service-related messages such as confirmations, reminders, and test updates.
You may also receive optional promotional messages; you can opt out anytime.
Standard carrier rates may apply.
7. Retention of Information
We retain records for as long as required by healthcare regulations and state/federal laws. Non-medical information may be retained for business and legal purposes.
8. Children’s Privacy
Our services are not directed to children under 13. We only collect information from minors with the consent of a parent/guardian when required for testing.
9. Changes to this Policy
We may update this Privacy Policy at any time. Updates will be posted on our website with a new effective date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Lab Centers of America
Phone: 732-314-0742
Email: jewelpittman@labcentersofamerica.com
Address: Melton NJ 08053